Anyone who works in events knows that they are holistic in nature. If one piece of the puzzle is out of place, it can take a guest's experience from awesome to awful. So while transportation to and from your event may not be the primary focus of your attendees, their transit experience will most definitely be a factor in the analysis of their experience.
Because of this fact, choosing the transportation company that you partner with can sometimes be a daunting task. Sure, you can look up executive transportation reviews to try and get a sense of whom you’ll be working with, but in some cases, diving deeper is essential. From vehicles to customer service, rates to reviews, there are plenty of things to consider when shopping around, and we’re here to help you through the process.
The most common pitfalls can be avoided by asking the right questions in order to fully understand what kind of service to expect from the company you choose. For example, while there are plenty of companies that offer corporate shuttle service, not all of them will take a consultant’s approach to the project. If your transportation needs aren’t as straightforward as getting from Point A to Point B, a transactional customer service agent from a low-quality transportation company just won’t do the trick. However, when you come to Mosaic Global Transportation with your transit needs, we pair you with one of our highly trained account managers to walk you through each step.
As they say, “Quality is king.” That applies not only to the vehicles in use, but also to the chauffeurs on the ground. There’s nothing more frustrating than picking a vehicle based on a company’s website, only to find out that their interiors are noticeably outdated or that the vehicle being used isn’t even the same as the one that you requested. At Mosaic Global Transportation, all of our vehicles are guaranteed, top-of-the-line luxury cars that will have your guests riding in style. All of our chauffeurs are trained, not just in the ways of the road, but also in customer service. Identifying key differentiators like this is extremely important when making the decision of whose services to use.
That being said, not every trip is perfect no matter which executive transportation company you're talking about. Therefore, the real differentiator is how a company handles the problems that inevitably will pop up. At Mosaic Global Transportation, we constantly evolve, learning from all situations - including our missteps. We work conscientiously to learn from all situations and heighten our resulting service offering. We're able to deliver service that keeps getting better over time due to our closed-loop customer service, allowing us to hear actual customer feedback and act on it. In other words, we offer a journey, not just a destination.
Last but not least, price. While it’s important to stay within budget, doing so at the expense of receiving high-quality service just won’t cut it. In order to avoid this, it’s imperative to understand that if a quoted price is significantly lower than the rest of the competition, your transportation experience is likely to suffer. There are costs attributed to operating with the right insurance, maintaining vehicles, and training staff members, thus affecting the number you see when requesting a quote. More often than not, choosing quality over price results in a better overall value in the end.
At the end of the day, the most important thing is to give the people who attend your event the best holistic experience, including ground transportation. We understand that choosing a transportation provider can be tricky. And after 19 years in the transportation industry, we at Mosaic Global Transportation are happy to be a resource for those who are seeking guidance as they pull together all the pieces of a successful event.